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The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.

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Translating and Interpreting Service (TIS National)

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If you need mental health support in your language, contact Medicare Mental Health through the Translating and Interpreting Service (TIS National). TIS National covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a local call:

To access TIS National:

  1. Call TIS National on 131 450
  2. Tell the operator the language you speak
  3. Ask the interpreter to call Medicare Mental Health on 1800 595 212.

You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.

When you are speaking with the interpreter, they will call Medicare Mental Health for you and interpret your conversation.

You can also visit National Accreditation Authority for Translators and Interpreters (NAATI) for more translation and interpretation services.

Read more about accessibility and languages.

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Suicide Call Back Service

Suicide Call Back Service is a national 24/7 telehealth provider that offers free professional phone and online counselling for people living in Australia.
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Accredited Service Provider - National Safety and Quality Digital Mental Health Standards

This provider is accredited through the National Safety and Quality Digital Mental Health Standard

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